On Cafe Co - Case Study Example
The model prescribes that people must not be only seen as factors which would help a company in earning competitive advantage. Rather care must be taken in rendering their own developments by steadily incorporating their views in business decision making. This fact would improve the leadership traits within such individuals and thereby would improve loyalty to the concern (Armstrong, 2008, p.8).
In regards to the case study it is observed that the previous human resource policy in the concern focused more on developing the performances and productivity of the employees. However the reviewed human resources policy after the joining of Kim Patel started focusing more on developing communication with the people by widely engaging them into various decision making activities. Thus the human resources policy structure in Cafe Co earned a shift from hard to soft after joining of Kim Patel and thus worked in developing loyalty of the employees.
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